If you would like to send your Testimonial to Latham Smith, please visit our rate us page. Our most recent testimonials are listed below.
As property owners based overseas one cannot overestimate the peace of mind that comes from having a professional and responsive agent looking over our property and best interests. More than that, it is clear that Rochelle and Ben care just as much for their tenants – they go to great lengths to look after all stakeholders. There have been numerous times where we’ve asked them to go above and beyond due to us being so far away and both Rochelle and Ben have always been happy to assist us. Bottom line – they are just nice people. I would encourage anyone either looking for a letting agent or searching for a rental property in this precinct to give Latham Smith a go – you will be glad you did.
I have been with Latham Smith coming up for 6 years as a landlord and their service is excellent. The vetting and screening of potential suitors is fabulous as they have all looked after our properties. They are easy to work with and deal with everything – so stress free – which is what we were looking for. I wouldn’t hesitate in recommending them if you were looking for a managing agent.
‘I’ve rented my property with Ben and Rochelle at Latham Smith for approximately 5 years now. They’re always easily contactable, very responsive to emails/calls and exceptionally knowledgeable in their profession. As I no longer live near my property it gives me confidence knowing that with my property is being managed by them and being well looked after.’
As a first time landlord I am learning what is what in the world of rentals. Ben came to see me last week after I googled a few agents in Croxley Green. I had 3 other agents come and value my house too but I knew instantly that Ben would be my agent of choice. I wasn’t disappointed. After just 2 days on the market a tenant was found! Referencing is done and I already have my contracts through. Move in is this coming tuesday, I camt believe its all been put together so quickly and with no stress at all! Thank you Rochelle for your superb turnaround on all things admin and to Ben for your honesty and help. Anyone looking for a fantastic local agent, I would strongly recommend Latham Smith. Thanks both of you.
What A Great Service 5 Stars – We started working with Latham Smith in 2015 when my wife and I first bought our first buy to lets in Rickmansworth. They simplified the whole process from start to finish so as novices to the process it made us feel at ease from day 1. It doesn’t stop there the very diligent on the screening of tenants and also the way the properties are looked after during and after the Tenancy with in-depth Check in and Check Out reports. As a small independent letting agents they offer a bespoke personal touch which is lacking in many of the larger companies and their trades people who do the occasional repairs etc don’t charge the earth and do a great job both from a Tenants and Landlords prospective. We know have several more properties managed by Rochelle and Ben and we couldn’t recommend them highly enough if you are a existing landlord and just looking to buy your first BTL property.
We have been using Ben/Latham Smith for the last 5 years to look after our property portfolio. Ben knows the local market better than any other agent – an amazing service!
I am a Landlord and used Latham Smith for the last two years. Excellent customer service and great communication. Feel very at ease having them manage my property.
“There are plenty of lettings agencies but few that I have encountered capable of fully managing the important engagement between landlords and tenants. They raise standards, manage our tenants and ensure that the highest standards of delivery are maintained, which should give any tenant using Latham Smith servicers much confidence.”
Lovely and easy to work with them. Great team with a friendly and helpful approach to tenants. Highly recommended.
Fantastic, have always helped with any queries or problems swiftly and professionally, highly recommend letting through Latham Smith.
As a tenant using Latham Smith I found the service from Rochelle and Ben to be professional, timely and reliable. I wouldn’t hesitate to recommend or use them again.
Really friendly staff and company owners who do their best to help you in every way. They work efficiently and effectively with both us the tenants and landlords to please both parties; making the process simple and easy whilst responding quickly to queries and questions too. What a great pleasure it has been so far liaising with you!
Ben & Rochelle are real professionals in all aspects of their business from finding tenants, to managing the property, maintenance and even renovations! They have a great service mind set that translates in business success. I have been a client of theirs for two years and they never fail to exceed expectations. Great Job! Highly recommended.
It’s a relief to find somenoe who can explain things so well
Ben and Rochelle have been professional, friendly and approachable since we first viewed our rented house. Ben was excellent and accommodating when showing us around, twice, and answered any questions we had. Rochelle made the moving in process a pleasure and was quick to answer any queries we had via phone or email. Both of them have gone above and beyond and it’s a rarity in today’s market to find a letting/estate agency like them. Thank you so much!
We had such an amazing experience with LathamSmith; after experiencing some rather unprofessional estate agents we found that LathamSmith were so reliable, went above and beyond through every stage of us getting our dream home. They were brilliant at communicating and were so quick to respond and answer enquires with kindness and care even if they had already answered the same questions previously. What I thought was going to be a really stressful time was made clear and easy! I would 100% recommend them to anyone looking for their dream home.
Having known the professional lettings service provided to our charity by Rochelle and Ben through their previous employer, I was delighted that their excellent service has continued with the formation of their own agency. They are determined to do their very best for their clients, they work with integrity and efficiency and their sound communication skills, experience and knowledge ensure that all interested parties are kept fully informed and are advised appropriately. I’m happy to recommend their agency unreservedly.
We have worked with Ben and Rochelle for a few years and they have more than met our expectations. We have had valuable investment purchase advice for a number of properties, as well as a highly efficient letting service. We like the personal touch and they are a team that’s available and easy to work with. We would recommend them if you are planning to let or purchase a property in the area.
There is no doubt Ben and Rochelle are a highly competent duo, who really know all there is to know with regard to managing tenancy agreements. As first time tenants we cant thank Latham Smith enough for guiding us through the process and above all making sure everything was sorted for us moving in despite the date being brought forward by us. We have comfort knowing we are renting through a highly professional agent. 5 star rating from us.
As new landlords in the area we were recommended to Latham Smith as the company of choice. I have to say they have been brilliant all the way through the process and really go the Extra mile when it comes to giving the personal service we were looking for. We bought 3 new builds of plan which were due to be completed in April, these over ran by 6 months but Latham Smith worked with us the developer and the estate agents handling the sales and worked through all the delays and on the day of completion our 3 new tenants moved in. The after care service has been great too in liaising with the developers and the tenants in terms of getting all the snags sorted and addressed in a timely and efficient manner. I would certainly have no hesitation in recommending Latham Smith and look forward to building a successful partnership with them as our portfolio grows in the future.
Ben Smith approaches his job as a man trying to help people find a home, not a salesman trying to close a deal. He works hard to find potential renters the property that best works for their needs, and doesn’t shy away from offering up his wealth of experience — even to those who don’t end up finding their home through Latham Smith. In an age where most people are out to make a quick buck, Ben Smith knows that the honest salesman will generate more good business than the big companies trying to get you through their door as quickly as possible.
I have dealt with many estate agents over the years – I found Ben and Rochelle and absolute pleasure to deal with. Very professional and extremely helpful. I highly recommend LathamSmith and the team!!!
I have dealt with Ben Smith on many occasions over the last 15 years or so, and he has always been able to find suitable tenants and manage my properties. I have never been let down and would highly recommend both him and his company. When issues have arisen with tenants (I am sure you remember the Wellington Road property Ben) both he and his team have always been pro active in resolving the issue quickly and professionally, which as a landlord is all i can ask. I will continue to let Ben handle my portfolio.
Really appreciative to you for your great service. Helpful, cooperative and a friendly team. Will definitely recommend and will continual to use with much faith. Many thanks
A big thank you to Rochelle and Ben for all your help. You are both friendly, helpful and very professional. Its lovely to know your at the end of the phone line if we need advice. I will definitely recommend you to everyone I know!
Rochelle and Ben really are the power couple of lettings! The found the perfect tenants for our quirky cottage in Loudwater within a week! They are friendly, professional and always happy to advise and help. Great service
Extremely friendly and helpful team. Always at the end of the phone/email when I had a query. Made the letting process so easy. Top class service – I would highly recommend Latham Smith.
The Team at LathamSmith have been invaluable to me as a 1st time landlord. They have an in-depth knowledge of the local area and excellent understanding of the current market. Would thoroughly recommend them to any landlord/tenant.
Lathamsmith are a great local business and know a huge amount about rentals in the area. Thank you so much for renting my property so quickly and at the price I wanted. Five star service. I’d highly recommend this company.
I can highly recommend Lathamsmith. They were professional and responsive. Always available to take my calls and give honest advice as to current rental values. A great service. Thank you so much Rochelle and Ben.
I found the advice from LathamSmith invaluable. As a first time landlady they helped me choose an excellent investment property and have seamlessly let it for me. Their expertise and experience is second to none and they have at all times provided a first class service and professionalism.
An excellent and professional service. Completely hassle free. Would highly recommend.
I have been a landlord for many years and dealt with various letting agents along the way. I have found Latham Smith to be among the best in the business. Their eye for detail, professionalism, enthusiasm and willingness to go the extra mile are traits rarely seen in the lettings industry. A job really well done and I will be sure to recommend them to all I come into contact with.
I was first introduced to Ben when he worked at Parkheath Estates. He showed a friendly and personable side to the world of property management, and helped us at every step while we were just starting out as landlords. He was, and still is, very approachable. Willing to assist wherever he could. Ben brings a personable relationship into business, a rare quality.
As a first time Landlord, I simply couldn’t be happier with the service I have received from Latham Smith. I found both Rochelle and Ben to be highly professional throughout the entire process of letting my house in Chorleywood. Their enthusiasm to gain my business in the first instance is the reason I chose them over their competition. A really good experience.
A job well done by Latham Smith. Rochelle was a star.